Electrostatic discharge related failures continue to cost
electronics manufacturers many millions of dollars every
year. The cost of a damaged wafer, die, component, or
assembly might be only a few cents or could reach
thousands of dollars. When failure happens in the field,
multiply the costs by ten. ESD can impact production yields,
product quality, reliability in the field, and customer
satisfaction, and all of these affect your profitability.
Current industry standards including ANSI/ESD S20.20 call
for an effective ESD control program that includes initial and
recurrent ESD awareness training for all personnel who
might come into contact with ESD sensitive items, and for
the maintenance of complete training records.
Everfeed Technology PTE Ltd is proud to partner with Automated Learning Corporation® to
bring you a unique ESD training solution featuring the LearnTech® training system.

Available Course Titles

ESDA Principles of ESD Control click on a title for more information

LearnTech® ESD training products deliver a complete training system that includes:
State-of-the-art training content developed with ESD experts by learning professionals
A choice of delivery formats and options to meet your training needs
Available computer-automated course management and record keeping
LearnTech® Training Instructor/Supervisor Guides
Comprehensive certification testing to assure students have understood the content
LearnTech® Training course Evaluation surveys
LearnTech® ESD Practical Skills Checklist for Workplace Qualification – tailorable.
Support and documentation at the LearnTech® On-Line Customer Support Center
Technical Support via email and telephone

LearnTech® certification training incorporates interactive learning checks throughout the
instructional sequences. Certification tests are criterion-referenced and module-based with
feedback on every response for enhanced learning. Administrative access to dates and
scores of tests, certifications, and re-certifications is compliant with S20.20 and ISO quality
standards training requirements.
The LearnTech® system allows your ESD Experts to train, test, audit, verify and certify that
students have understood, and can apply the training content.

LearnTech® ESD training course content complies with the ANSI/ESD S20.20 ESD control
program guidelines as well as to JEDEC JESD625, and IEC 61340-5 standards.

Course formats include LAN and Web computer-delivery with some titles also available in
DVD Video.

Courses can be delivered over your network to any computer in your facility using either
LAN or Web formats. We offer automated registration, and complete training records can be
securely maintained on your server.
Benefits include:

Automated registration, tracking, testing, certification – reduced administrative time
Flexible online access -"always available" 24x7 across shifts, departments, locations
Latest video and interactive multimedia technology – for interest, involvement and fun
Self-paced delivery – that improves the efficiency and effectiveness of learning
Individual on-demand training – no waiting for a class to be scheduled
Reduced language barriers for students – with text + audio + visual + review
Shorter student away-from-work training time – lowers training costs significantly
Reduced demand on your expert resources to deliver instruction on "the basics"
Compliance with ISO and industry standards for training and qualification records
Standardized training - consistent, accurate, reliable content every time
Convenient easy to use training - point and click to learn, it's that simple
High quality graphics, video and audio media - optimized for the delivery format
All courses available under a single license – mix and match flexibility
Customized content and corporate branding “look-and-feel” options are available

LAN delivery is a scaleable computer-delivered solution that is appropriate for both small
and large organizations. Whether you have 10 or 10,000 learners, the LearnTech® LAN
system is your best buy. LAN delivery is ideal for organizations that do not have a corporate
Learning management System (LMS) and includes integrated course management.

Courseware installed on your server, securely inside your firewall
LearnTech® Automated Curriculum Manager (ACM) included at no additional cost
ACM manages registration, course delivery and record keeping
Small client application automatically installs on each student workstation
We ship the courses on disk with all necessary files for installation on your server. The
"server" can be any Window’s based computer or an existing Windows server on your LAN.

Many organizations today use a corporate LMS to manage registration, computer-course
delivery and record keeping. LearnTech® Web-based Intranet delivery is a standards-compliant
solution that works with your LMS to Deliver courses over your Intranet.

Courseware installed on your server, securely inside your firewall
Standard Web browser interface with Flash plugin on each student workstation
Windows or Unix variants supported on student workstations
Compatible with LMS industry standards (SCORM or AICC)
Your LMS manages registration, course delivery and records keeping
An engineering charge applies for LMS course integration

Corporate Hosted Web-Based Internet

Web format courses are also available as a hosted solution with no requirement to install
software on your server. Courses are hosted using a LearnTech® server and LMS and are
delivered over the Internet. Students need only receive a user ID and password, so this
solution can be “up-and-running” in a very short time.

No requirement to install software on your server
Standard Web browser interface with Flash plugin on each student workstation
Can be accessed from any broadband Internet connected computer, even from home
Windows or Unix variants supported on student workstations
Hosted registration and records with available direct access for your administrator

Web-training courses can also be purchased on-line for individual or small volume use. Both
individuals and companies make use of this option when there is a limited requirement for
training. Individuals receive user ID and password and hosted course access is via the
Internet.

Video training delivery is a convenient solution appropriate
for organizations that utilize instructor-led classroom
delivery. LearnTech® ESD training videos are designed to
support planning and delivery of classroom courses, and are
also useful for individual training.
Ideal for instructor-led group presentation
Convenient as individual learning resources
Easy to use and designed for audience participation
Organized by chapters with discussion questions

These video ESD training courses are perfect for group
presentation. Your Instructor can choose to select
appropriate material by chapter and pause playback as onscreen
questions are asked. This provides an opportunity for
group participation and discussion, before the correct
answers are revealed.

Each ESD training video is a complete training system that allows your instructors to train,
test, verify, and certify that students have understood the content. Meets the training
requirements of ANSI/ESD S20.20.

For more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase click on the “Buy now” links:

ESD: An Introduction                                                    Buy now online         Demo
ESD Control for Operators - Manufacturing Controls    Buy now online         Demo
ESD Control for Operators - Personal Grounding         Buy now online         Demo

Take advantage of the bundled set of three. Over 70 minutes of ESD video training plus
Instructor Bonus materials - and you save 30%!

ESD Training for Operators - Bundle of 3 courses        Buy now online
ESD: Field Service                                                       Buy now online         Demo
ESD: See It! Believe It! Control It!                                Buy now online         Demo

Bundled set of all five, Over 140 min. plus Instructor Bonus materials - you save 30%!
ESD All DVD Courses – Bundle of 5 courses                 Buy now online 

Each ESD video includes a bonus Instructor Resource disk with:

  LearnTech® Video Training Instructor Guide
  LearnTech® Video Training Course Evaluation Survey
  LearnTech® Quiz Modifiable student format
  LearnTech® Quiz Instructor Answer and Scoring Key
  Practical Skills Checklist - ESD Control for Operators

Video delivery notes:

  Best suited to instructor-led presentation with interactive group participation
  Can be augmented with demonstrations and examples from the workplace
  Requires only a DVD player and television for presentation
  Does not Require LAN or Internet connection
  Less interactive for individual delivery as compared to computer-formats
  Does not include computer-automated registration, scheduling and record keeping
  Certification testing is via paper-and-pencil and requires manual scoring and records

ESD Course Descriptions - Basic

Course code: ESDA
Delivery: LAN, Web, Video
Length: 1.5 hours
A comprehensive interactive multimedia learning program with certification for those who
work with static sensitive devices. This course introduces the trainee to electrostatic
discharge and is directed to assemblers and support personnel.

Course Content

  How static electricity is generated from common actions
  Two different types of damage caused by ESD
  Problems and cost implications of ESD
  Conditions most likely to cause uncontrolled ESD
  Behavior of insulative, conductive, and dissipative materials
  Causes and effects of polarization and induction
  Function of ionization and humidity in ESD control
  Function of grounding in ESD control

1. Introduction

2. What is ESD?

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD: An Introduction - individual web-training format:                 Buy now online
ESD: An Introduction - video-course format:                              Buy now online 

ESD Control for Operators

Course code: ESDB
Delivery: LAN, Web, Video (2 DVDs)
Length: 1.5 hours
A comprehensive interactive multimedia learning program with certification for those who
work with static sensitive devices. The training is directed to assemblers and support
personnel.

Course Content

  Conditions most likely to cause uncontrolled electrostatic discharge
  Three types of ESD protective packaging
  The use of ionization and topical antistats for static control
  The impact of environmental factors on static charge
  Function of ESD protective items in a protected area
  Requirements of an ESD protective workstation
  The correct use of ESD protective smocks, wrist straps, and footwear
  Use of personal protection around high voltage hazards
  Recommended ESD protective practices at workstations

1. ESD Controls

2. Personal Grounding

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD Control For Operators - individual web-training format:               Buy now online
ESD Control For Operators - Manufacturing controls - video format:   Buy now online
ESD Control For Operators – Personal Grounding - video format:       Buy now online

ESD: Field Service

Course code: EF
Delivery: LAN, Web, Video
Length: 1.5 hours
This course is intended for all field service technicians, service managers, and repair
personnel who handle ESD sensitive boards and devices outside of facilities that have
permanent ESD protective areas and systems.

Course Content

  Characteristics of field service environments and ESD failures
  Understanding ESD definition, threats, and prevention
  Controlled grounding" as the preferred way to remove static electricity
  Function and use of Items that should be in an ESD field service kit
  The use of personal grounding devices in field service applications
  Safe storage, transportation, and handling of circuit boards
  Procedures for setting up a temporary ESDPA in the field
  Appropriate grounding in a field service environment
  Procedures for working inside the ESDPA in the field
  Re-packaging of assemblies that have been removed during field service
  Callbacks in field service and communication with the customer

1. Introduction

2. The ESD Field Kit

3. Setting up a Temporary ESDPS

4. Working Inside a Temporary ESDPA

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD: Field Service - individual web-training format:                         Buy now online
ESD: Field Service - video format:                                                 Buy now online

ESD Course Descriptions - Advanced

Course code: ESD2
Delivery: LAN, Web, Video
Length: 2 hours
A comprehensive interactive multimedia learning program with certification for those who
work with static sensitive devices. This course is directed toward engineers and technicians.

Course Content

  What static electricity is, and how it is produced
  How uncontrolled discharge can damage components and equipment
  The Human Body Model (HBM) of ESD damage
  Procedures for controlling Human Body model ESD
  The Charged Device Model (CDM) of ESD damage
  Procedures for controlling Charged Device Model ESD
  Safe and unsafe practices in handling assemblies

1. Introduction
2. ESD: Human Body Model
3. HBM Control Procedures
4. ESD: Charged Device model
5. CDM Control Procedures

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD: See It! Believe It! Control It! - individual web-training format:      Buy now online
ESD: See It! Believe It! Control It! - video format DVD:                      Buy now online
ESD: See It! Believe It! Control It! - video format .wmv:                     Buy now online

ESD Control Program Management

Course code: ESM
Delivery: LAN, Web
Length: 2 hours
Intended for managers, supervisors, and ESD Coordinators

Course Content

  The importance of the ESD control program
  Seven key responsibilities of management
  Responsibilities of the ESD Site Coordinator and supervisors in ensuring appropriate ESD
  practices within the facility

  Overview of the key elements in an ESD control program
  Personal grounding, environmental controls, and appropriate practices
  Processes used to verify compliance with the ESD Control Program Plan, including the
  audit process and records of compliance or deviation
  Necessary steps to maintain a high level of ESD awareness and compliance

1. ESD Program Roles and Responsibilities
2. ESD Control Program Plan
3. ESD Audit Plan
4. ESD: Maintaining the Culture

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD Control Program Management - individual web-training format:    Buy now online

ESD: Class Zero

Course code: ECZ
Delivery: LAN, Web
Length: 2 hours
For process engineers, quality personnel, technologists, managers, and senior operators
responsible for the development, management, and monitoring of Class Zero ESD control
programs

Course Content

  Industry trends driving increased use of highly sensitive ESD class 0 components
  The leading cause of ESD failures in the electronics industry today
  Critical factors in a total control system approach for ESD class Zero
  The shift in thinking required about control methods for ESD class 0
  The limitations of conventional ESD control methods, with examples
  Examples of mitigation techniques to control ESD class zero risks
  The key issue of Charged Device Model ESD failure for class 0
  The critical change in ESD control design for class zero
  Additional requirements of ESD control in a cleanroom environment
  The impact of class 0 requirements on ESD audit metrics
  ESD metrics as management tools
  Control program audit levels required for ESD class 0 readiness
  A ten step process in manufacturing to become class zero ready
  The time and effort required to develop a robust ESD class 0 system

1. Industry Trends
2. Class 0 Hazards
3. ESD Control Program Assessment
4. Class 0 and ESD control programs

For Corporate LAN or Web options, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
For secure automated on-line purchase of this ESD training course:

ESD: Class Zero - individual web-training format:                                Buy now online

Custom Tailor Your ESD Training

Course code: ESO
Delivery: LAN
Length: 2 hours
An excellent introductory-level ESD training program with
certification developed in partnership with the ESD
Association (ESDA). The course explains step-by-step the
importance of controlling static in your workplace, how
static occurs, and how to protect against discharge that can
damage static-sensitive electronic components and
assemblies. The course is ESDA approved and content can
be custom-tailored to meet the specific requirements of
your ESD S20.20 tailored control program.
This comprehensive ESD course can benefit any front line
personnel who must deal with ESD sensitive parts in the
workplace, including operators, assemblers, and material
handlers, as well as technicians, engineers, supervisors, and
managers.

Custom Tailor Your ESD Training

Industry standards including ANSI/ESD S20.20 call for an effective ESD control program
that includes initial and recurrent ESD awareness training for all personnel who might come
into contact with ESD sensitive items, and for the maintenance of complete training records.
S20.20 also allows for the tailoring of your ESD control program to meet specific application
needs.

ESDA Principles of ESD Control is a LAN computer-delivered program that not only meets
standards requirements for ESD training and training records, but also provides the
capability for you to custom tailor ESD training content to match your S20.20 tailored ESD
control program. Using a simple interface and a series of questions, your ESD experts are
able to select appropriate content for your company location, consistent with your
procedures and training plan, and the course will deliver just that content, and the matching
testing material. 

ESDA Principles of ESD Control

Course Content

  How static electricity is generated from common actions
  Two different types of damage caused by ESD
  Conditions most likely to cause uncontrolled electrostatic discharge
  Problems and cost implications of ESD damage
  Common objects that present an ESD hazard
  Types of ESD protective packaging
  Use of ionization and topical antistats for static control
  The impact of environmental factors on static charge
  Function of ESD protective items in a protected area
  Requirements of an ESD protective workstation
  Correct use of ESD protective smocks, wrist straps, and footwear
  When not to use personal protective devices
  Recommended ESD protective practices at workstations

1. Introduction 3. ESD Protected Areas
2. Basic Science of ESD 4. Working Inside an EPA

Purchase

For Corporate LAN option, or for more information:
Please contact us at +60 6 7649271 or via email at info@tkc.com.my
ESD LAN Format Demo 

Testimonials

“This method of training requires little preparative work on my part and can be delivered on
demand, avoiding scheduling conflicts… training is always consistent. My classroom and
record keeping time is substantially reduced, allowing me to concentrate on surveillance,
problem solving and development of other training... This product [has] made my job as a
trainer and training coordinator much more rewarding.”

“I ordered… ‘ESD Prevention for Operators’. It’s impact was, to say the least Amazing….As
you know I have purchased the whole suite… My goal has been to utilize these resources as
‘Just in time and Just enough’ education in a manufacturing environment. Your Company
has made me look like a ‘hero’ …LearnTech has become a vital part of my training…”

“It is the most complete and correct, at least in agreeing with Lucent's ESD program, that
we have seen. The Education subcommittee has, therefore, recommended it to all of the
ESD Leadership Team members who represent all Lucent Technologies locations.”

“Thank You for helping me provide our installers with such important and thorough
information on ESD. Our company and our customers are the beneficiaries of the
informative courses you provide.”

“Thanks for being so helpful yesterday. I really enjoy working with you. We are using your
ESD course to fulfill our requirement for ESD training. This has worked wonderfully for new
hires...They are able to sit down and take the course on their first day of employment...…
thank you for the Class 0 information…we have product in our pipeline that uses Class 0
components. Thanks to you I was able to provide information and education on this topic.

“With the recent purchase of the ‘ESD Prevention for Operators’, I have increased the
availability I have needed for training people with various schedules, and decreased the
amount of time it takes to train them. This has saved my company time, money, and most
importantly, … individuals that have received the training are educated and up-to-date.”

“Automated Learning is the heart of SigmaPoint's training program. The easy to use
computerized format allows for both individual training and blended learning sessions. The
computerized records make record retention a breeze.”

Download the ESD Training Courses brochure